Privacy Policy

At Wilburn Auto Body we respect your right to privacy. This Privacy Policy applies to all of the services and web sites provided to our customers and the general public. We do not sell information collected from web site visitors or customers to third parties. Furthermore, information provided to us is securely maintained and shared only within our organization to provide for our customers needs and (when applicable) with the customer’s insurer and intermediary providers selected by the customer’s insurer.

Information we collect and how we use it

Our website collects anonymous traffic information about what visitors view so that we can continue to provide relevant content on a continuing basis.

If a visitor fills out a form and enters personal information on our web site to request information or inquire about services we will use that information as a means to respond to the request or provide requested services.

When a customer visits one of our stores for an estimate or to have repairs performed we will collect information about their vehicle and personal information (name, address, phone numbers, email, insurance provider) as necessary to keep the customer informed during the repair process and (when applicable) coordinate approval and payment with their insurance carrier.

Customer Surveys

In order to monitor our performance with respect to customer satisfaction, we ask that all customers complete a survey and rate their satisfaction with our services. Additionally, the customer’s insurer may also perform a survey so that they may rate our performance. If a customer provides negative feedback we will attempt to contact the customer to resolve the issue. From time to time we do ask customers if we may publish their feedback for advertising purposes. Although we may aggregate ratings provided by customers and publish the findings, we will not publish individual feedback without prior consent from the customer who provided the feedback.